DMCA Copyright Policy

Last updated: July 9, 2026

R Software & Consulting LLC, doing business as Candor Host, respects the intellectual property rights of others and expects our customers to do the same. This policy explains how to submit a notice of alleged copyright infringement under the Digital Millennium Copyright Act (17 U.S.C. § 512) and how we handle those notices.

Designated agent

Notices of alleged copyright infringement must be sent to our designated DMCA agent:

DMCA Agent — R Software & Consulting LLC Email: dmca@candorhost.com Postal address: R Software & Consulting LLC, Attn: DMCA Agent, Jacksonville, Florida, USA

We are registered with the U.S. Copyright Office under 17 U.S.C. § 512(c)(2). Our current registration is on file at dmca.copyright.gov.

Filing a takedown notice

To be effective under the DMCA, a takedown notice must be a written communication that includes substantially all of the following:

  1. A physical or electronic signature of a person authorized to act on behalf of the owner of an exclusive right allegedly infringed.
  2. Identification of the copyrighted work claimed to have been infringed, or a representative list if multiple works are covered by a single notification.
  3. Identification of the material claimed to be infringing, with information reasonably sufficient to permit us to locate it (URL is preferred).
  4. Contact information sufficient to permit us to contact you: name, address, telephone number, and email address.
  5. A statement that you have a good-faith belief that the use of the material is not authorized by the copyright owner, its agent, or the law.
  6. A statement, made under penalty of perjury, that the information in the notification is accurate and that you are the copyright owner or authorized to act on the owner's behalf.

Send the notice by email to dmca@candorhost.com. Submissions missing any of the above elements may be treated as ineffective and disregarded.

Warning: Under 17 U.S.C. § 512(f), any person who knowingly makes a material misrepresentation in a DMCA notice may be liable for damages, including costs and attorneys' fees. Please consult an attorney before submitting a notice if you have any doubt about whether particular material is protected by copyright.

What happens after a valid notice

Upon receipt of a valid DMCA notice, we will:

  1. Remove or disable access to the allegedly infringing material within a reasonable time, typically within 48 hours.
  2. Notify the customer whose content was removed and provide them a copy of the notice.
  3. Inform the customer of their right to submit a counter-notification.
  4. Log the notice in our repeat-infringer records.

Counter-notification

If your content was removed under a DMCA notice and you believe it was removed in error or because of misidentification, you may submit a counter-notification. To be effective, a counter-notification must include:

  1. Your physical or electronic signature.
  2. Identification of the material that was removed or disabled, and the location where it appeared before removal.
  3. A statement, under penalty of perjury, that you have a good-faith belief that the material was removed or disabled as a result of mistake or misidentification.
  4. Your name, address, and telephone number, and a statement that you consent to the jurisdiction of the Federal District Court for the judicial district in which your address is located (or, if outside the United States, the U.S. District Court for the Middle District of Florida), and that you will accept service of process from the person who submitted the original notice or their agent.

Send the counter-notification to dmca@candorhost.com.

What happens after a counter-notification

Upon receipt of a valid counter-notification, we will:

  1. Forward the counter-notification to the person who submitted the original DMCA notice.
  2. Inform them that we will restore the material in 10 to 14 business days unless we receive notice that they have filed a lawsuit seeking a court order to keep the material removed.
  3. Restore the material within 10 to 14 business days if no such notice is received.

Repeat infringer policy

Consistent with 17 U.S.C. § 512(i), we will terminate the accounts of customers who are repeat infringers. We generally consider a customer a repeat infringer after three or more valid DMCA notices against their content within a rolling 12-month period, though we reserve the right to terminate any account for a single serious infringement.

We keep a log of DMCA notices and counter-notifications for each account, and we make termination decisions based on that record. Terminated repeat infringers may not open a new account.

Non-copyright complaints

This policy applies only to copyright complaints under the DMCA. For other content complaints — trademark, defamation, privacy violations, harassment, and so on — please contact abuse@candorhost.com and see our Abuse Reporting Policy.

For general legal inquiries, contact legal@candorhost.com.