Terms of Service

Last updated: July 9, 2026

These Terms of Service ("Terms") govern your access to and use of the hosting services provided by R Software & Consulting LLC, doing business as Candor Host ("Candor Host," "we," "us"). By creating an account or using our services, you agree to these Terms.

1. Accounts

You must provide accurate account information and keep it current. You are responsible for all activity under your account and for keeping your login credentials secure. You must be at least 18 years old to purchase services. You are responsible for notifying us promptly of any unauthorized use of your account.

2. Services and plans

We provide managed web hosting on the plans described on our website. Published plan limits — such as storage, bandwidth, and the number of sites per server — are accurate and enforced as stated. We will give you at least 30 days' notice before making a material change to a plan you are subscribed to. Beta or preview features may be offered from time to time; those features are provided as-is and may change or end without notice.

3. Fees, billing, and renewals

Services are billed in advance on the cycle you select. The price you sign up at is the price you renew at unless we notify you of a change at least 30 days before your renewal. Payments are non-refundable except as described in Section 4. You authorize us to charge your payment method on file for recurring fees until you cancel. If a charge fails, we may suspend service until payment is received.

4. Refunds

New hosting accounts include a 30-day money-back guarantee. If you are not satisfied within 30 days of your initial purchase, contact us for a full refund of hosting fees. Domain registrations, SSL certificates purchased through us, and any fees paid to third parties are non-refundable. Full details in our Refund Policy.

5. Acceptable use

You agree to abide by our Acceptable Use Policy, which is incorporated into these Terms by reference. Prohibited uses include, but are not limited to:

  • Hosting or distributing unlawful, infringing, or malicious content, including malware, phishing pages, or content depicting child sexual abuse (CSAM).
  • Sending unsolicited bulk email (spam) or violating anti-spam laws, in violation of our Anti-Spam Policy.
  • Attempting to gain unauthorized access to any system, or disrupting any network or server.
  • Cryptocurrency mining, high-frequency proxying, or bandwidth-abusive services.
  • Hosting content that violates a third party's intellectual property rights.
  • Hosting content promoting hate speech, targeted harassment, incitement to violence, or terrorism.
  • Consuming resources in a way that materially degrades service for other customers on shared infrastructure.

We may suspend or terminate services that violate this section, with notice where practical. We report suspected CSAM to the National Center for Missing & Exploited Children (NCMEC) as required by 18 U.S.C. § 2258A.

6. Copyright and DMCA

We respect the intellectual property rights of others and expect our customers to do the same. Our full DMCA Copyright Policy explains how to submit a takedown notice, submit a counter-notification, and how we handle repeat infringers. DMCA notices should be sent to our designated agent at dmca@candorhost.com.

7. Your content

You retain all rights to the content you host with us. You grant us a limited, non-exclusive license to store, process, and serve your content solely for the purpose of providing the hosting service. You represent that you have the rights necessary to host all content you place on our servers.

8. Backups

We back up hosted sites daily and retain recent snapshots as described on our website. Backups are provided as a convenience and are not a substitute for keeping your own copies of important data. You are responsible for maintaining independent backups of anything you cannot afford to lose. Backup restoration is available through your client portal.

9. Uptime and support

We work hard to keep your sites online and publish our status at status.candorhost.com. Our service level commitments and credit process, if any, are described in our Service Level Agreement. Scheduled maintenance will be announced in advance where possible. Support is provided through your client portal during posted hours.

10. Suspension and termination

You may cancel at any time from your client portal; service continues through the end of your paid term. We may suspend or terminate your account for non-payment, for violations of these Terms or our Acceptable Use Policy, or if required by law. Upon termination, your data will be retained and made available for export as described in our Cancellation Policy, then deleted.

11. Indemnification

You agree to indemnify, defend, and hold harmless R Software & Consulting LLC, its officers, employees, and contractors from and against any and all claims, damages, losses, liabilities, and expenses (including reasonable attorneys' fees) arising out of or related to (a) content you host, transmit, or process using our services, (b) your violation of these Terms or applicable law, (c) your violation of any third party right including intellectual property or privacy rights, and (d) any unauthorized use of your account attributable to your failure to secure your credentials.

12. Disclaimers and limitation of liability

Services are provided "as is" and "as available." To the fullest extent permitted by law, R Software & Consulting LLC disclaims all warranties, express or implied, including any warranty of merchantability, fitness for a particular purpose, non-infringement, and any warranty arising out of course of dealing or usage of trade.

To the fullest extent permitted by law, in no event shall R Software & Consulting LLC be liable for any indirect, incidental, special, consequential, exemplary, or punitive damages, including loss of profits, revenue, data, or business, arising out of or related to these Terms or the services, whether based on contract, tort, negligence, strict liability, or any other legal theory. Our aggregate liability for any claim relating to the services is limited to the greater of (i) the amount you paid us for the service in the three months preceding the claim, or (ii) one hundred U.S. dollars ($100).

Some jurisdictions do not allow the exclusion of certain warranties or the limitation of certain damages. To the extent such exclusions or limitations are not permitted, some of the foregoing may not apply to you.

13. Force majeure

We are not liable for any failure or delay in performance caused by circumstances beyond our reasonable control, including but not limited to acts of God, natural disasters, war, terrorism, civil unrest, government action, labor disputes, upstream network or power provider failures, or the failure of third-party services on which our infrastructure depends.

14. Governing law and jurisdiction

These Terms and any dispute arising out of them are governed by the laws of the State of Florida, United States, without regard to conflict of law principles. Subject to Section 15, you and Candor Host each agree that any judicial proceeding shall be brought in the state or federal courts located in Duval County, Florida, and each party consents to the exclusive personal jurisdiction and venue of those courts.

15. Binding arbitration; class action waiver

Please read this section carefully. It affects your legal rights.

Any dispute, claim, or controversy arising out of or relating to these Terms or the services (a "Dispute") shall be resolved by binding individual arbitration administered by the American Arbitration Association (AAA) under its Commercial Arbitration Rules and its Consumer Arbitration Rules where applicable. The arbitration shall be held in Duval County, Florida, or another mutually agreed location, or conducted by video conference. The arbitrator's decision is binding and may be entered as a judgment in any court of competent jurisdiction.

Class action waiver. You and Candor Host agree that each may bring claims against the other only in your or its individual capacity and not as a plaintiff or class member in any purported class or representative proceeding. The arbitrator may not consolidate more than one person's claims or preside over any form of a representative or class proceeding.

Exceptions. Either party may bring an individual action in small claims court, or seek injunctive or equitable relief in a court of competent jurisdiction to protect intellectual property rights, without first proceeding to arbitration.

Opt-out. You may opt out of this arbitration agreement by sending written notice to legal@candorhost.com within 30 days of first accepting these Terms. Your opt-out will not affect any other provision of these Terms.

16. Changes to these Terms

We may update these Terms from time to time. If we make material changes, we will notify you by email or through your client portal at least 30 days before the changes take effect. Continued use of the services after changes take effect constitutes acceptance. If you do not agree to the changes, you may cancel your account and receive a prorated refund of prepaid fees for the unused portion of your term.

17. Assignment

You may not assign or transfer these Terms without our prior written consent. We may assign these Terms without your consent in connection with a merger, acquisition, or sale of substantially all of our assets, provided that the assignee agrees in writing to be bound by these Terms.

18. Miscellaneous

If any provision of these Terms is held unenforceable, the remaining provisions will continue in full effect. Our failure to enforce any right or provision of these Terms is not a waiver of that right or provision. These Terms, together with the policies referenced in them, constitute the entire agreement between you and Candor Host regarding the services.

19. Contact

Questions about these Terms? Email legal@candorhost.com.

R Software & Consulting LLC dba Candor Host Jacksonville, Florida